Community Diagnosis
Status Report
Tennessee Department Of Health
Mid-Cumberland Region
December 1998
Introduction
Mission
The mission of Community Diagnosis is to develop a community-based, community-owned process to:
The Community Diagnosis Process
A simple definition used by the North Carolina State Center for Health and Environmental Statistics of a community diagnosis is "a means of examining aggregate health and social statistics, liberally spiced with knowledge of the local situation, in order to determine the health needs of the community". Significant input from county residents is necessary to conduct a community diagnosis most effectively. The State has an abundance of data to be studied during this process, however the process can only be a success if there is community "buy-in." Thus, the need for the formation and participation of a county health council is an important part of the process.
A community-based "Community Diagnosis" process should prompt the county health council to ask:
Where is the community now? Where does it want to go? How will it get there? It is evident that the community diagnosis process and its outcomes should, at a minimum:
The end result of the process will be a set of prioritized health goals and proposed interventions to address the needs of the community. The Tennessee Department of Health is committed to assisting communities throughout our state in finding the answers to these questions via the community diagnosis process. This document will explain the community diagnosis process and outcomes for Humphreys County. We also hope to give a historical perspective and details of the Council and its formation.
History
The Humphreys County Health Council was developed after a meeting between representatives from the Tennessee Department of Health and the Humphreys County Executive. After this collaboration in May 1997, a list of potential council members was acquired and presented to the Community Development Staff at the Mid-Cumberland Regional Office. Prospective members were contacted and invited to a meeting to be held in June 1997. At this meeting, prospective members were introduced to the "Community Diagnosis" process and the roles and responsibilities of the newly formed Humphreys County Health Council. The council contains members from various geographic locations, social-economic levels and ethnic groups within the county. A list of current members is included as "Appendix A".
Summary
During its first year, the council reviewed and discussed many data sets related to the countys health status as compared to the State. Members began this process by developing a preliminary list of concerns that appeared to concern a majority of county residents. This list consisted of eleven broad areas. The council formed three subgroups to review the data specific to these concerns and similar problems were linked together for study by one of the three subgroups. Data needed to indicate the degree of the preliminary problem areas was gathered and scrutinized by the council. After reviewing the data and discussing each of these problem areas, the council listed the major problems as substantiated by the statistical data. The council prioritized eight problem areas (see Health Issues and Priorities section).
After determining the major problems in the county, each problem area was ranked based upon their perceived size and seriousness (the number of people affected, the impact on health, and the financial cost). More details related to the priority problems can be found in the Health Issues and Priorities section of this document.
Several activities were undertaken during the assessment phase of the councils work. Members of one subcommittee determined a Student Alcohol & Drug Survey was needed to determine the extent of the need in this area. In cooperation with the county Drug Alliance, money was raised and cooperation gained from the school system to survey 7th 12th grade students. The Pride Questionnaire was utilized for the survey. The council acquired individual school survey summaries, in addition to the countywide summary. The Board of Education, the Drug Alliance, the Police Departments prevention activities, and other community agencies are using the survey results for planning purposes.
Another activity undertaken by a subcommittee involved compiling and producing a Community Resource Directory. This directory will provide agencies and consumers a listing of community health services and detailed information related to each agency, such as eligibility criteria and cost (where applicable).
Finally, the council recognized a major problem in the county related to Motor Vehicle Accidents. The council gathered a group of local and state officials to gain insight into the problem and determine an appropriate course of action to reduce the number of crashes and fatalities in the county. A subcommittee is investigating available resources and possible strategies to implement a highway safety education/awareness emphasis. On the law enforcement side, a grant is being developed by the Governors Highway Safety Office to improve compliance with driving regulations. If finalized, the Sheriffs Department will acquire a new patrol officer, designated entirely for patrol duty, and a new cruiser equipped with radar and video technology. The Tennessee Highway Patrol has dedicated an additional officer to the county for patrol duty based upon the needs presented by the health council.
Table of Contents
Section Page
Introduction . 2
Table of Contents .5
County Description .6
Community Needs Assessment 8
Health Issues and Priorities ..11
Future Planning ..15
Appendices . 16
A - Council Membership . ...17
B - Behavior Risk Factor Survey Summary .19
C The Community Questionnaire Survey Summary 22
D The Initiating Group Survey . .24
E Data Summary . ..26
F HIT Internet Project .33
County Description
Demographic And Socioeconomic
1997 Estimated Population: 15,650 Median Age: 38 Largest age group: 45 to 49
Projected growth rate: -1.3% (1990 through 2000)
Humphreys Countys negative growth rate places the county among 35% of Tennessee counties with a projected loss of population during the current decade.
Indicator |
Humphreys County |
Mid-Cumberland Region |
State |
| Age 65 + (1997) | 16% |
13% |
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| Minorities (1997) | 4% |
10% |
17% |
| Family Households | 75.8% |
78.8% |
72.7% |
| Householders 65 + | 25.7% |
17.1% |
21.8% |
| High School Graduates | 63.5% |
71.9% |
67.1% |
| Bachelors Degree + | 9.2% |
17.1% |
16% |
| Unemployment Rate | 8.4% |
5.3% |
6.4% |
| Per capita income (1993) | $14,709 |
$16,579 |
$18,439 |
| Persons below poverty level | 14.4% |
10.5% |
15.7% |
| Age 65+ below poverty level | 17.1% |
19.3% |
20.9% |
| Families below poverty level: | |||
with children 18 & below |
19.1% |
12% |
20.7% |
| Persons with TennCare (1996) | 23.5% |
14.9% |
23.3% |
*Statistics from the 1990 Census unless otherwise noted by year.
Humphreys Countys is projected to experience a negative growth rate through the year 2000. The actual decrease is projected to be about 200 residents during the 1990s. Statistics reveal residents educational levels, per capita income, and unemployed status are significantly below the Region and State average. In addition, poverty rates for the county are higher than the Region average but slightly lower than the State rate.
Medical Community
1996 Manpower Data
Health Professional |
Number of Professionals |
Population Per Professional |
| Medical Doctors | 11 |
1,516 |
Primary Care M.D.s |
8 |
2,084 |
Psychiatric Specialist |
- |
- |
| Dentists | 4 |
4,169 |
| Psychologists | - |
16,675 |
1996 Hospital Data
| Number of Facilities | 1 |
Number Medicaid/TennCare Certified | 1 |
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| Licensed Beds | 42 |
Licensed Percent Occupancy | 21.0 |
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| Staffed Beds | 42 |
Staffed Percent Occupancy | 21.0 |
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| Average Daily Census | 9 |
Average Length of Stay | 4.8 |
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| Total Expenses | $5,078,305 |
Total Net Revenue | $4,254,799 |
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| Operating Costs (Per Patient Day) |
$603 |
Percent of Charity Care | 0 |
1996 Hospital Utilization Data
Most Used |
Second Used |
Third Used |
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| County Of Hospital | Davidson |
Humphreys |
Dickson |
| Number of Admissions/Discharges | 1,052 |
603 |
424 |
| Percent of Admissions/Discharges | 47.8 |
27.4 |
19.3 |
1996 Nursing Home Data
| Number of Facilities | 3 |
Number Medicaid Certified | 3 |
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| Admissions | 201 |
Percent Population 65+ in Nursing Home | 5.4 |
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| Average Length of Stay | 237 |
Turnover Rate | 1.14 |
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| Licensed Beds | 176 |
Staffed Beds | 176 |
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| Licensed Percent Occupancy | 93.8 |
Staffed Percent Occupancy | 93.8 |
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| Licensed Beds Per 1,000 pop. 65 + | 66.7 |
Staffed Beds Per 1,000 pop. 65 + | 66.7 |
1996 Nursing Home Utilization Data
Most Used |
Second Used |
Third Used |
|
| County Of Nursing Home | Humphreys |
Dickson |
Benton |
| Number of Patients | 120 |
11 |
5 |
| Percent of Patients | 84.5 |
7.7 |
3.5 |
Community Needs Assessment
Primary Data
Three surveys were conducted to gather information from residents about health services, issues and concerns in the county. Information specific to the issues most frequently identified as a "major problem" in the surveys formed the basis of the countys "Preliminary List" of priority health problems. After formulating this list, the council gathered and reviewed pertinent statistical data (secondary data) to determine the degree of each problem.
The BRFS is a randomly selected representative sample of the residents of the county. This is a telephone interview survey modeled after the BRFS conducted by the Centers for Disease Control. The BRFS collects information from adults on health behaviors and preventive practices related to several leading causes of death such as chronic diseases, injury, and HIV infection.
Adults are randomly selected using digit-dialed telephone surveys and are questioned about their personal health practices. In addition they were asked to rate various community health issues. A Likert scale was used with respondents identifying issues as a definite problem, somewhat a problem, not a problem, or not sure.
The 1997 Humphreys County BRFS consisted of 199 completed surveys. Of the respondents, 45% were male and 55% were female. Minorities represented 4% of the respondents. This compares to a 1997 estimated population ratio of 49/51 male to female and a 4% minority population as determined by the Office of Vital Statistics. The overall statistical reliability is a confidence level of 90, + or 6%. A summary of the Humphreys County BRFS is included as Appendix B.
The community questionnaire survey provides a profile of perceived health care needs and problems facing the community by residents that respond to the survey. The survey includes questions about community issues, the availability of services, and personal health concerns and health care. Members of the council were asked to complete the community survey as well as distribute the survey to other residents in the community. Approximately 100 surveys were distributed, and 28 completed surveys were returned and analyzed.
The Community Questionnaire Survey is not a scientific random sample of the community; rather, its purpose is to obtain subjective data from a cross section of the community about health care services, problems, and needs in the county. A summary of the Community Questionnaire Survey is included as Appendix C.
Individuals identified as key informants by local officials (County Executive and the County Health Department Director) completed this survey. These individuals represented the diversity within the county in terms of race, sex, profession, and residence. The "key informants" were invited to attend a community meeting to learn more about the "Community Diagnosis" initiative and consider a commitment to serve on the county health council. The Initiating Group Survey includes questions regarding the countys strengths, major health problems, and programs and/or resources needed to improve the health status of residents. A summary of the Initiating Group Survey is included as Appendix D.
Secondary Data
The Humphreys County Health Council reviewed an extensive amount of data sets comparing the health status of the county with the Mid-Cumberland Region and the State of Tennessee. The secondary data sets (information already collected from other sources for other purposes) were assembled by the State Office of Assessment & Planning. Data sets that are routinely collected by the Department of Health, as well as other state departments and agencies, were assembled and distributed to council members. Additional comparative information was taken from the Tennessee Commission on Children & Youths "Kids Count" report, the Tennessee Judiciarys Statistical Services, the Council of Juvenile and Family Court Judges, the Department of Safety, and the 1997 Youth Risk Behavior Survey. A Data Summary is attached as Appendix E.
Death and Disease indicators covering the twelve-year period from 1983-1994 were presented for the county, region, and state. This data was presented in chart form using three-year moving averages to smooth the trend lines and eliminate wide fluctuations in year-to-year rates that create distortions. Included in the Mortality and Morbidity were the following indicators:
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Secondary Data (Continued)
Data collected from other state departments and reviewed by the health council included the following:
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Health Issues and Priorities
Preliminary List
After reviewing the primary data sets, the county health council listed those issues they considered the major problems in the county. This list was achieved by group consensus. Below in alphabetical order is the list of thirteen problems selected by the council for review.
Priority Problems List
The Humphreys County Health Council reviewed a considerable amount of data related to the health status of its residents during 1997 and 1998. A summary of data pertaining to each of the preliminary problem areas was assembled to determine the degree of each problem. Three subgroups were formed to collect and review data associated with the problem areas identified by the council. After reviewing the data, the council identified those problems considered to be the major concerns for the county.
To establish the priorities among the identified health problems, the council used a modified version of the J.J. Hanlon method. The eight identified problem areas were ranked 1 through 8 in two categories: size and seriousness (the number of people affected, the impact on health, and the financial cost). The rank assigned in each category was based on each members perception of the problem from personal awareness and the available data. The rankings for each category were combined to provide a total score for each problem. The problem area with the lowest total score became the individuals #1 ranked problem, and the problems area with the highest total score became the individuals #8 ranked problem. All member score sheets were combined in the same manner to obtain the councils priority problem rankings. The priority problems, including the rank, score, and supporting data utilized to validate each problem area are provided below:
Priority Problems List
* Most current data available from Vital Statistics, TDH
Future Planning
Process
After ranking the major health problems in the county, the council continues to address the priority problems through subcommittees. In addition to the existing subcommittees, Motor Vehicle Safety and Community Resource Directory, a third group was formed to examine Tobacco Use Prevention and Control strategies.
The council addressed several issues during the assessment phase of the "Community Diagnosis." The countys high rate of Motor Vehicle Accident Deaths was analyzed to determine possible strategies to reduce this problem. Local law enforcement agencies, the county executive, the Tennessee Highway Patrol, the Department of Safety, and a State Representative were called upon to assist the council develop plans that would be effective to reduce the MVA death rate in the county.
Other activities undertaken during the assessment phase of the councils work included development of a Community Resource Directory and implementing a student survey (PRIDE). Members of one subcommittee determined a Student Alcohol & Drug Survey was needed to determine the extent of the problem in this area. In cooperation with the county Drug Alliance, money was raised and cooperation gained from the school system to survey 7th 12th grade students. The Pride Questionnaire was utilized for the survey and individual school survey summaries, in addition to the countywide summary, were purchased. The survey results are being used by the Board of Education in a grant application to hire a full-time alcohol and drug counselor for the school system. Additionally, each school is planning student services based on the outcome of the survey.
Another subcommittee surveyed the community and produced a Community Resource Directory. This directory will provide agencies and consumers a listing of community services and detailed information related to eligibility criteria and cost (where applicable).
Appendices
A - Council Membership ...17
B - Behavior Risk Factor Survey Summary ....19
C The Community Questionnaire Survey Summary 22
D The Initiating Group Survey ..24
E Data Summary ...26
F HIT Internet Project .33
Appendix A
Humphreys County Health Council
Dupont Small Steps/MR
*Mr. Gerald Bowker Ms. Billie Joe Burnette
P.O. Drawer 219 P.O. Box 705
New Johnsonville, Tennessee 37134 Waverly, Tennessee 37185
535-7533 296-5020
Baptist Three Rivers Hospital Physician
Ms. Jean Burns David Chambers, MD
Hwy. 13 S. 413 West Main
Waverly, Tennessee 37134 Waverly, Tennessee 37185
296-4203 296-4577
Board Of Education Waverly Church of Christ
Ms. Alison Daniel, School Nurse Mr. Paul Darety
Ms. Ava Moore, Special Education 438 West Main Street
2443 Highway 70 East Waverly, Tennessee 37185
Waverly, Tennessee 37185 296-3213
296-2568
Waverly City Police Youth Representative
Mr. Herb Gould Becci Hollowell
Route 1, Box 822 Waverly Central High School
Tennessee Ridge, Tennessee 37178 Waverly, Tennessee 37185
296-3003 296-3911
Local Citizen Regional Health Office
Ms. Mackie C. Jennings Ms. LeeAnne Kelley
4348 Ogden Road 710 Ben Allen Road
McEwen, Tennessee 37101 Nashville, Tennessee 37247-0801
County Health Department Economic Development Council
Mr. Bill Leach, Director Mr. John Hedge
Ms. Sandy Spencer, Nursing Supervisor P.O. Box 218
208 Wyly Street Waverly, Tennessee 37185-0705
Waverly, Tennessee 37185 296-5199
Chamber of Commerce Mental Health
Ms. Brenda Palk Ms. Martha Browning
P.O. Box 733 811 E. Railroad Street
Waverly, Tennessee 37185 Waverly, Tennessee 37185
296-4865 296-4356
Dept. of Children's Services U.T. Extension Services
Ms. Norma Williams Ms. Margaret Willis
P.O. Box 29 101 South Church Street
Waverly, Tennessee 37185 Waverly, Tennessee 37185
296-4227 296-2543
County Commissioner/M.R. Youth Representative
Ms. Ruby James Christy Webb
826 West Main Street 224 West End Drive
Waverly, Tennessee 37185 Waverly, Tennessee 37185
296-7755 582-3319
* Mid-Cumberland Regional Health Council Representative
Appendix B
Behavioral Risk Factor Survey (Summary)
Demographics
A total of 199 residents of Humphreys County responded to the telephone survey conducted by the University of Tennessee. The group surveyed had the following characteristics:
Age Group |
Gender |
Race |
Education |
Marital Status |
Kids |
| Under 30 20% | Male 45% | White 96% | None 1% | Married 67% | 0 - 61% |
| 30 - 45 32% | Female 55% | Black 3% | 1 - 8 8% | Divorced 11% | 1 - 18% |
| 45 - 65 36% 65 & over 13% |
American Indian 1% | 9 - 11 11% HS Graduate 51% |
Widowed 8% Separated 1% |
2 - 17% 3 - 4% |
|
| Asian 1% | Some College 18% | NM 13% | 4 + 1% | ||
| College Grad. 12% |
Definite Problems
The ten community problems rated most frequently as a "definite problem" by respondents are as follows:
Rank |
Definite Problem |
Percent of Respondents |
1 |
Health Problems of Lungs | 62% |
2 |
Cancer | 45% |
3 |
Alcohol Abuse | 38% |
4 |
Teen Pregnancy | 33% |
5 |
Arthritis | 32% |
5 |
Environmental Issues | 32% |
5 |
Heart Conditions | 32% |
5 |
High Blood Pressure | 32% |
6 |
Drug Abuse | 30% |
6 |
Obesity | 30% |
Behavioral Indicators
Behavioral Indicators (Continued)
Behavioral Indicators (Continued)
Appendix C
The Community Questionnaire Survey (Summary)
Demographics
A total of 28 surveys were analyzed. The following information provides the characteristics of the respondents to the survey.
Definite Problems Indicated
Rank |
Problem |
Percent of Respondents |
1 |
Smoking |
86% |
1 |
Teen Alcohol/Drug Abuse |
86% |
2 |
Smokeless Tobacco |
82% |
3 |
Adult Alcohol Abuse |
75% |
4 |
Adult Drug Abuse |
71% |
5 |
Breast Cancer |
64% |
6 |
Other Cancer |
61% |
6 |
Teen Pregnancy |
61% |
7 |
Stress |
57% |
8 |
Heart Conditions |
54% |
8 |
High Blood Pressure |
54% |
8 |
Lung Cancer |
54% |
9 |
Domestic Violence |
50% |
10 |
Unemployment |
46% |
10 |
Obesity |
46% |
11 |
Arthritis |
43% |
11 |
Colon Cancer |
43% |
11 |
Motor Vehicle Deaths |
43% |
Other Results
Adequate
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Not Adequate
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Dont Know
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Appendix D
The Initiating Group Survey
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Appendix E
Humphreys County Data Summary
About seventy-five percent of all deaths are caused by heart disease, cancer, and stroke. Death rates from heart disease declined during the last twenty years while death rates from cancer increased during that period. According to Tennessees Healthy People 2000, Humphreys Countys Deaths From All Causes is 10% higher than the State rate (1993-1995). The following information compares the leading causes of death in the State of Tennessee with Humphreys County:
Mortality Data (Continued)
Mortality Data (Continued)
The Age-Adjusted Cancer Incidence Rates for all cancer sites (1990-1992) reveals Humphreys County is 4% higher than the Region but 4% lower than the State rate. Lung and Prostate cancer rates in the county for the nonwhite race are significantly higher than the white rates. This may be due to a very small nonwhite population (4%). Lifestyle, environment, and genetic factors, individually or in combination, can increase an individuals risk of developing cancer. An examination of specific cancer sites using the age-adjusted incidence rates reveals the following:
Morbidity Data (Continued)
Reportable Disease Rates available for the county (1995) include the following:
Sexually Transmitted Disease Rates are serious problems in Metropolitan counties. Humphreys County rates are significantly lower than the State.
Many factors influence the health and well-being of newborns and infants. The following risk factor comparison (1992-1994) may assist in detecting areas of strength or needed improvement:
Pregnancy And Birth Data (Continued)
The statistical information below indicates the utilization of services at the Humphreys County Health Department is very similar to those in the Region and the State. WIC (Women, Infants, and Children) and Child Health program encounters account for 59.9% of all services in the county compared to 59.5% in the Region and 57.7% statewide. Dental services are not currently available at the Humphreys County Health Department. A recent assessment of TennCare Dental Coverage (January 1997) prepared by Dr. Michelle Vaughan, Mid-Cumberland Regional Office, Tennessee Department of Health, reveals there are adequate TennCare dental providers in the county for only the Phoenix enrollees (2.8% of the TennCare population). There are no dental providers in the county for the other TennCare MCOs ( 97.2% of the TennCare population): BC/BS, HealthNet, and Access MedPlus. Statistics are unavailable for the PHP TennCare MCO. There are 3,686 residents enrolled in TennCare
Local Health Department Data (Continued)
(1-4-97). A dental shortage area is calculated at one (1) provider (full time equivalent=40 hours) to 5,000 population or greater.
Humphreys County Region State
Percent |
Percent |
Percent |
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Program |
1994 |
1995 |
1994 |
1995 |
1994 |
1995 |
| Adult Health | 19.0 |
18.2 |
15.9 |
17.0 |
12.9 |
12.8 |
| CDC | 3.6 |
3.5 |
6.2 |
6.5 |
4.9 |
6.7 |
| Child Health | 31.4 |
24.5 |
28.1 |
22.0 |
31.1 |
26.2 |
| CSS | 0.8 |
1.0 |
0.7 |
0.7 |
2.4 |
2.7 |
| Dental | 0.0 |
0.0 |
0.7 |
0.9 |
1.4 |
2.7 |
| Family Planning | 9.1 |
9.9 |
10.6 |
10.6 |
10.7 |
10.2 |
| Non-Clinical | 1.9 |
5.9 |
1.0 |
3.7 |
3.4 |
5.7 |
| Prenatal | 1.5 |
1.9 |
1.5 |
1.3 |
1.8 |
1.5 |
| WIC | 32.9 |
35.1 |
35.3 |
37.5 |
31.6 |
31.5 |
| Total | 100.0 |
100.0 |
100.0 |
100.0 |
100.0 |
100.0 |
The following statistics from other State Departments reveals the county compares relatively well to the Region and State. However, Humphreys Countys Child Abuse and Neglect case rate is 43% higher than the Regional rate and 24% higher than the State rate. This may indicate a need to develop proactive strategies in the county that will increase parenting skills before problems related to family management are recognized in abuse statistics.
Other Department Data |
County |
Mid-Cumberland Region |
State |
| Percent of Children Under 18 Receiving AFDC (95) | 9.1 |
7.2 |
14.2 |
| Percent of Children Under 18 Below Poverty (1990) | 19.1 |
12.0 |
20.7 |
| Percent of Students Participating in School Free Or Reduced Price Lunch Program (1994-1995) | 37.0 |
32.4 |
49.0 |
| Child Abuse And Neglect Case Rates (1993-1994) per 1,000 Children Under Age 18 |
12.0 |
8.4 |
9.7 |
| Percent of Children Referred To Juvenile Court (94) | 3.0 |
4.5 |
4.0 |
| Children Under Age 18 In State Care (1995) (Rate Per 1,000 Children Under Age 18) |
5.7 |
9.9 |
9.7 |
Program Data From Other Departments (continued)
Other Department Data |
County |
Mid-Cumberland Region |
State |
| Percent of Students Receiving Special Education (1993-1994) | 15.8 |
17.5 |
17.7 |
| Percent of High School Dropouts (Grades 9-12, 1993-1994) |
3.8 |
3.3 |
4.7 |
HIT Internet Project
(www.server.to/hit)
Health Information Tennessee (H.I.T.)
When the Tennessee Department of Health began its innovative Community Diagnosis Project in 1995, one of the first issues was the need for ready access to summary statistics and data tables at the local level. The goal was to support and enable 14 regional health councils representing all 95 counties to assess and prioritize community needs and plan for effective prevention and/or intervention. In conjunction with the data management and analysis activities for the Health Status Report, the Internet was the chosen medium for data and report dissemination.
The creation of HIT commenced in January 1997. HIT not only provides the usual assortment of previously calculated health and population statistics, but also utilizes a lesser-used Internet feature, Common gateway Interface (CGI). This innovative feature allows the user the opportunity to query various Tennessee health databases in such a way that personalized charts and tables can be produced upon demand. The requested information is calculated at the moment the query is submitted by a self-modifying SAS program residing on a server computer at The University of Tennessee, Knoxville. In this way, information can be presented in an infinitely flexible manner, statewide and substate comparisons can be made locally, and access can be widespread and multifocal.
Anyone with Internet capabilities can access the HIT site at www.server.to/hit.
If you have questions about the HIT Internet Project, you may want to contact the group responsible for the development of the HIT site. Your may use the address provided below.
Dr. Don Broach, Senior Statistician and Internet Project Director
UTK Community Health Research Group
Suite 309
Conference Center
Knoxville, Tennessee 37996-4133
Phone: (423) 974-4511/(423) 974-4612
E-Mail: CHRG@UTKUX.UTCC.UTK.EDU